What User First Digital builds
The software we make and the publications we run.
The products
What each one is, and who it is for. Follow any of them through to its own site.
CommandIT
An IT management platform for MSPs and internal IT teams — the day-to-day system a service desk runs on.
MSP Outpost
Free resources, templates and tools for the people who run MSPs, with no paywall and no gatekeeping.
MSP Briefing
Industry news and analysis written for operators rather than for vendors, and free to read.
MSP Bench
MSP industry awards and hands-on product testing, so an operator can see how a tool behaves before buying it.
Questions about the products
How they are sold, who they are for, and where to go for help.
Where do I find out whether a product is available?
On its own site. Each one states where it is — open, in beta, or still being built — and keeps that current, so it is the place to look rather than this page.
Do the publications cost anything?
No. MSP Outpost and MSP Briefing are free to the operators we serve, with no paywall and no account required to read. They are how we earn the right to be listened to by the people we would like to sell software to.
Can I pay to be covered or reviewed?
No. There is no sponsored slot and no paid placement anywhere we publish. If that ever changes we will say so on the page it changes on.
Who supports these products?
Each has its own support and its own team, and going to it directly will always be faster than coming through us. The links on this page go to each one.